What to look for in a Oracle NetSuite Partner

NetSuite, renowned as the leading cloud-based ERP solution for SMBs looking to scale their business, offers a robust partner program that contributes to its impressive ecosystem. With a vast network of resellers, service providers, and ISVs, NetSuite partners play a crucial role in assisting businesses to maximise their NetSuite investment. However, it’s essential to choose the right NetSuite partner for your specific needs and objectives. This guide will help you navigate through the different types of partners to ensure a successful NetSuite ERP implementation.

Types of NetSuite Partners

NetSuite partners can generally be divided into two main groups, technology partners such as SDNs (Software Distribution Network) and implementation partners such as Solution Providers. Technology partners create products to extend or enhance NetSuite functionality while implementation partners assist businesses with customising NetSuite to meet their individual business requirements.

NetSuite Solution Providers

Want to know an interesting fact? Over half of all NetSuite licences are sold through NetSuite Solution Providers. These partners offer comprehensive assistance throughout the ERP implementation journey, including software licensing, data migration, integrations, and ongoing support. If you seek a personalised and meticulous approach to evaluating and implementing ERP, partnering with a NetSuite Solution Provider is recommended.

However, not all Solution Providers are the same, and their services and expertise can vary significantly. Some focus on specific industries, while others possess deep technical skills. Choosing the right partner is as important as selecting the ERP system itself.

Benefits of Working with a NetSuite Solution Provider

There are numerous advantages to collaborating with a NetSuite Solution Provider:

  • Increased Efficiency: A Solution Provider can streamline your NetSuite ERP implementation by providing best practices and expert guidance.
  • Improved Accuracy: Working with a Solution Provider ensures that your implementation is accurate and comprehensive, minimising costly errors during the deployment.
  • Faster Time to Value: Leveraging a Solution Provider’s expertise can speed up your go-live process, enabling you to start reaping the benefits of NetSuite sooner.
  • Reduced Costs: By partnering with a Solution Provider, you can expect cost savings in both your NetSuite ERP implementation and software subscription, as they optimise your investment and ensure a successful launch.

NetSuite Alliance Partners

Unlike Solution Providers, Alliance partners solely offer professional services. NetSuite’s sales team handles software evaluation and licensing, and then the Alliance partner assists with the NetSuite implementation. This partnership model is suitable for companies with less complex needs and a preference for a short-term engagement.

Benefits of Working with a NetSuite Alliance Partner

Collaborating with a NetSuite Alliance partner can still be advantageous for certain situations:

  • Access to Expert Consultants: Alliance partners provide experienced and certified consultants to support various stages of the ERP implementation, from requirements gathering to post-implementation support.
  • Navigation of NetSuite Platform: Alliance partners assist in maximising the features and functionalities of NetSuite by drawing on preconfigured templates and best practices.
  • Faster Implementation Times: Alliance partners can expedite the implementation process through well-defined methodologies and efficient resources, including offshore capabilities.
  • Reduced Costs: Working with large professional service organisations under the Alliance program can lead to cost savings due to economies of scale.

SuiteCloud Development Network (SDN) Partners

The SuiteCloud Development Network consists of developers and software vendors creating extensions that seamlessly integrate with NetSuite. SDN Partners are certified by NetSuite to offer services complementing the SuiteCloud platform, such as software development, system integration, or professional services. These partners typically fulfil niche gaps in a NetSuite solution, working alongside Solution Providers.

Why you should work with a NetSuite Solution Provider

When considering a NetSuite partner, there are compelling reasons to opt for a Solution Provider:

  • Save on the Initial Investment: A reliable Solution Provider can offer unbiased advice on licensing, ensuring you purchase the right package and structure your agreement for predictable software costs in the future.
  • Benefit from Industry Experts: Solution Providers have extensive experience and expertise in deploying NetSuite, tailored to your specific objectives and business needs.
  • NetSuite Optimization: Solution Providers help you identify and optimise your NetSuite usage, ensuring you get the most value from your investment and receive seamless customization and updates.
  • Smooth Data Migration: Solution Providers can assist in the critical process of data migration, minimising time and effort while reducing the risk of errors.
  • Personalized Training & Support: NetSuite Solution Providers offer a wide range of training options and around-the-clock support, empowering your team to make the most of the ERP system.

Making the Right Decision

Before deciding on a NetSuite partner, consider the following factors:

  • Experience and Expertise: Assess the partner’s track record, experience with NetSuite, and success with clients in similar industries.
  • Financial Stability: Ensure the partner is financially stable and has a positive reputation in the market. Request references to gauge client experiences.
  • Cultural Fit: Research the partner’s company culture and values to ensure alignment with your organisation. Inquire about their approach to customer service and project management.

In conclusion, choosing a NetSuite partner is crucial to making the most of your ERP investment. By working with a NetSuite Solution Provider, you can access expert guidance, optimise your implementation, and receive ongoing support, ultimately leading to a smooth and successful ERP deployment.

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